Refund & Exchange policy

Returns & Exchanges

We want you to be happy with your SÉOLA piece. If you have any questions or concerns about your order, please contact seolaatelier@gmail.com.

Exchanges and store credit

We do not offer refunds for change-of-mind purchases. Eligible pieces may be exchanged for another piece of equal value or for store credit within 30 days of delivery. Store credit does not expire.

Pieces must be unworn, unaltered and returned in their original packaging. We may decline an exchange if these conditions are not met.

Final-sale pieces

One-of-a-kind pieces, the Reverie Baroque collection, and all collaboration collections, including Heirloom Hats and Eliza Faulkner, are final sale. These pieces cannot be exchanged or returned for store credit for a change of mind.

Arranging an exchange

Please email seolaatelier@gmail.com before sending your piece back, including your order number and the details of your exchange request. We will provide return instructions.

Customers are responsible for postage and shipping costs associated with change-of-mind exchanges. Please use a tracked service and email us the tracking number once your parcel has been sent.

Original shipping charges are not credited for change-of-mind exchanges. Import duties and taxes paid to customs authorities are not reimbursed by SÉOLA Atelier. You may contact your local customs authority to ask whether these charges can be recovered.

Faulty, damaged or incorrect items

If your piece arrives damaged, is incorrect, or develops a fault, please contact us with your order number, a description of the issue and photographs where possible. We will review the concern and arrange an appropriate resolution.

Normal wear, surface changes over time, and damage caused by misuse or improper care are not manufacturing defects.

This policy, including its final-sale exclusions, does not limit your rights under applicable consumer protection laws.